Frequently Asked Questions
Can I cancel or change my order?
We begin processing orders as soon as they are placed, and for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days.
Can I return or exchange an item I purchased?
Yes! Pack your return items into the delivered box and include the original packing slip. It is a good idea to keep a copy of your records. If you cannot send the packing slip, be sure to include your order number, billing name, and address on a piece of paper with your return. If your return is sent back without this information, we will not be able to process the refund.
Make sure all other shipping labels have been removed or blackened out before you mail your return package to eliminate confusion. All return shipping charges must be prepaid. We do not accept COD deliveries.
We recommend that all returns be sent via a traceable carrier such as UPS or FedEx. BRO/STER will not be responsible for packages not received by a traceable carrier.
What is your return policy?
Returns will be accepted in their original condition within 30 days of purchase for a refund back to the original form of payment if accompanied with the original receipt or packing slip. Any items returned without a receipt or after the designated return window will be refunded via merchandise credit for the current selling price of the item(s).
How do I return a gift?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be electronically delivered to you.
Can I track my order?
We know you can’t wait to receive your order, which is why we will be sure to notify you when your order ships via email.