RETURN POLICY

Returns will be accepted in their original condition within 30 days of purchase for a refund back to the original form of payment if accompanied with the original receipt or packing slip. Any items returned without a receipt or after the designated return window will be refunded via merchandise credit for the current selling price of the item(s).

MISPLACED PACKING SLIP

If you misplace your packing slip, please feel free to contact us through email (udfu@bros-ter.com) or by phone and we will kindly send out a new packing slip.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be electronically delivered to you.

RETURNING ONLINE ITEMS

Yes! Pack your return items into the delivered box and include the original packing slip. It is a good idea to keep a copy of your records. If you cannot send the packing slip, be sure to include your order number, billing name, and address on a piece of paper with your return. If your return is sent back without this information, we will not be able to process the refund.

Make sure all other shipping labels have been removed or blackened out before you mail your return package to eliminate confusion. All return shipping charges must be prepaid. We do not accept COD deliveries.

We recommend that all returns be sent via a traceable carrier such as UPS or FedEx. BRO/STER will not be responsible for packages not received by a traceable carrier.